Use Cases

Built for every industry
that picks up the phone.

Pre-built agent templates and reference flows for the most common verticals. Pick yours, customize the persona, deploy across voice and chat.

Contact Centres

Handle 10× more calls without adding headcount

Replace first-line IVR with AI agents that understand natural language, resolve common queries, create tickets, and escalate only what needs a human. Your team focuses on complex cases.

Agents you'd build

Support agentReception agent

Outcomes

  • 60% reduction in average handle time
  • Automatic ticket creation with transcript
  • SLA monitoring and escalation rules
  • Real-time sentiment per call
See Contact Centres solution →

Banking & Fintech

Replace tier-1 IVR with a Support agent that converts

Balance, card disputes, loan qualification, KYC questions. Escalates fraud or complex cases to humans with full context. Compliance-aware flows for regulated environments.

Agents you'd build

Support agentKYC agentSales agent

Outcomes

  • 4.2× call deflection vs. legacy IVR
  • PCI tokenization mode for card calls
  • Audit logs on every conversation
  • Fraud escalation with consent capture
See Banking & Fintech solution →

Healthcare

Appointment booking and triage, fully automated

Let patients schedule, reschedule, and cancel over phone or chat. The agent checks availability, confirms details, sends reminders, and flags urgent symptoms for immediate escalation.

Agents you'd build

Appointment agentReception agent

Outcomes

  • 24/7 appointment booking
  • 72% reduction in no-shows
  • Symptom triage with escalation
  • HIPAA-aware retention policies
See Healthcare solution →

Real Estate

Qualify leads and book viewings around the clock

When a prospect calls or chats about a listing, the agent qualifies them, answers property questions from your knowledge base, books viewings, and hands off a complete profile to your sales team.

Agents you'd build

Sales agentAppointment agent

Outcomes

  • 38% lift in qualified leads
  • Property Q&A from knowledge base
  • Viewing scheduling and confirmation
  • Full lead profile to your CRM
See Real Estate solution →

BPO & Outsourcing

Multi-tenant AI agents for every client you manage

Full multi-tenancy means each client gets their own isolated AI agent with custom persona, knowledge base, and analytics. Manage all clients from a single platform.

Agents you'd build

Support agentCustom

Outcomes

  • Per-client isolation and branding
  • Custom personas per campaign
  • Consolidated billing and usage
  • Dedicated analytics per tenant
See BPO & Outsourcing solution →

E-Commerce

Order status, returns, and post-purchase support — automated

Customers ask about their order via WhatsApp, web chat, or phone. The agent checks status, processes returns, escalates complex cases. Send delivery-ETA notifications proactively.

Agents you'd build

Support agentOnboarding agent

Outcomes

  • 3× resolution rate vs. live chat alone
  • Multi-channel — Web + WhatsApp
  • Order lookup via CRM integration
  • Returns flow with auto-RMA
See E-Commerce solution →

Hospitality

Reservations and concierge, 24/7

Restaurant bookings, hotel inquiries, after-hours concierge. The agent handles peak-hour overflow without staffing up. Pre-built templates included.

Agents you'd build

Reception agentAppointment agent

Outcomes

  • 90% inbound capture rate
  • Reservation booking via calendar integration
  • After-hours coverage
  • Multi-language support
See Hospitality solution →

Remittance & Money Transfer

Status, KYC, and fraud escalation — handled by AI

Customers check transfer status, verify identity, escalate suspected fraud. Consent capture built in. Full audit trail retained for compliance review.

Agents you'd build

Support agentKYC agent

Outcomes

  • 55% reduction in support tickets
  • Consent capture pre-greeting
  • Fraud escalation with full context
  • Audit logs on every interaction
See Remittance & Money Transfer solution →

Don't see your industry?

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