One platform for every AI agent your business needs — voice and chat, inbound and outbound, single-tenant or multi-tenant. Built for the reliability, security, and scale enterprise teams demand.
Agent Quality
Build agents from plain English, refine them with a copilot, and ship only what passes.
An in-editor copilot you can chat with: ask it to rewrite a prompt, suggest tools, or lint a draft. It returns per-field diffs you accept or reject — no blind overwrites.
Describe your agent in plain English. We generate the system prompt, tools, knowledge scaffolding, and tests in one shot — each field scored for confidence.
Pre-built templates for the most common verticals — restaurant, dental, real estate, fintech, remittance, hospital, e-commerce.
Synthetic caller drives test scenarios against a draft persona. LLM-as-judge scores each run.
Only ship agents that pass your pass-rate threshold. Defaults to 80% configurable per tenant.
Agents remember returning callers — name, preferences, prior context.
Run prompt and voice variants in parallel with deterministic phone-hash allocation. Auto-stop on significance.
Weekly failure-mode clustering, auto-generated improvement proposals, validated via simulation before promotion.
Intelligence
The brains behind every conversation — choose the latency profile and depth that fits the call.
Multiple language models with automatic fallback so calls never drop because of a single provider hiccup.
Human-sounding voices across multiple accents and personalities. Pick a voice that matches your brand.
Sub-second transcription with strong accuracy on accented English and noisy environments.
Pipeline mode for nuanced control over each turn. Realtime mode for the lowest possible latency. Pick per agent.
Per-tenant custom voices — train on a sample and ship a one-of-a-kind voice for your brand.
Yoruba, Igbo, Hausa, Nigerian Pidgin support layered on top of English-authored prompts and knowledge.
Telephony & Channels
Connect the channels your customers already use — bring your own carrier or pick one up in 30 seconds.
Bring any SIP carrier. Per-tenant DID binding, inbound routing rules, codec negotiation.
Buy a new DID in 30 seconds or port your existing number for free.
Meta-WABA integration. Per-persona templates, message delivery tracking, full thread sync.
Embed on your site. Branded, sentiment-aware, with built-in CSAT capture.
Browser-to-agent calls via a custom domain. No phone number required. Per-session token issuance.
Inbound and outbound email handling, replying with the same agent brain.
Supervisor & Handoff
Stay in control of every live call. Step in silently, coach the agent privately, or join when needed.
Silently monitor a live conversation — caller and agent both unaware. See the full transcript, hear the audio.
Coach the agent privately during a call. The caller doesn't hear you — only the AI agent does.
Join as a three-way participant. The customer hears you, the agent hears you. Used for escalations.
State-machine transfer (prepare → hold → ring → brief → bridge) preserves full conversation context.
Per-call sentiment scoring and full text-search over transcripts as calls happen.
Aggregate views on coverage, intervention rate, escalation patterns.
Knowledge
Your agent cites your data, not the open web. Multi-source ingestion with proper retrieval semantics.
Upload PDFs, DOCX, Markdown, or paste text. Crawl a website or sync a sitemap with auto-discovery.
Dense vector + sparse full-text search in parallel, fused via reciprocal rank fusion, diversified with MMR.
Pre-TTS grounding check flags responses that drift from your knowledge base — block, hedge, or log.
Nightly pipeline mines call transcripts for FAQ patterns and surfaces them for review.
CRM & Integration
Plug into the tools your team already runs. Generic categories, native connectors, custom hooks.
Two-way sync with your CRM — read and write contacts, opportunities, tasks, notes.
Book, reschedule, and cancel directly from a conversation. Supports the major providers.
Auto-create tickets with transcript, sentiment, entity tags, and a suggested next action.
Fire outbound events on every lifecycle moment — call started, ended, ticket created, lead captured.
Wire any internal API to your agent as a tool. JSON in, JSON out. Configurable timeout and storage.
Drop Expedio into the workflow tool your ops team uses today. Pre-built recipes available.
Programmatic management of everything. Per-tenant API keys, role-aware endpoints.
Outbound
Scale outbound without burning your list. AMD, pacing, and voicemail drop built in.
Upload a list, schedule a campaign, watch results stream into the dashboard.
Hybrid heuristic plus LLM on the first utterance. Pre-rendered voicemail drop when AMD triggers.
Drop a pre-recorded message when calls roll to voicemail — no agent time wasted.
Smart throttling with abandonment auto-pause. Stay compliant with calling regulations.
Human-to-human callback with AI whisper in the supervisor's ear during the call.
Analytics
Every call captured, indexed, and searchable. Sentiment, intent, entities, and full transcripts.
Full session metadata: caller ID, duration, intent, sentiment, AI-extracted contact info, structured fields.
Search every call you've ever taken. Filter by sentiment, agent, intent, vertical.
Per-call sentiment label plus emotion-aware speech generation on supported voices.
Topic clustering, weekly tenant-level patterns, talk-ratio and interruption metrics.
Build views per team, role, or campaign. Export anything to CSV for BI.
Security & Compliance
Multi-tenant by design. Audit-ready. Built for regulated industries.
Row-level isolation by tenant. Per-tenant API keys, storage, phone numbers, analytics.
Invite members by email. Roles: owner, admin, member, viewer. Per-team-member workspaces.
Every admin action recorded with old/new state, user, IP, timestamp. Auth events captured separately.
TLS 1.3 in transit, encryption at rest. Configurable retention policies for sensitive call data.
Pre-greeting consent gate with jurisdiction-aware scripts (NDPR, GDPR, CCPA, or generic). The agent ends the call if the caller declines, and every response is written to an audit trail.
Set a retention TTL per tenant (90 days, 1 year, 3 years, or indefinite). A 90-day soft-delete grace window precedes hard deletion, and active legal holds are always preserved.
Card-capture windows pause recording and suppress the transcript, then tokenize the card via Stripe or Paystack — so the PAN never persists in recordings or logs. PCI SAQ-A-EP-aligned.
Honour NDPR & GDPR rights: export a contact's full data as a JSON bundle, or run an irreversible forget-me cascade that redacts transcripts and deletes records across calls, recordings, and connected CRMs.
Build your first agent free for 14 days. No credit card. Or book a guided demo with our team.