One platform for every AI agent your business needs — voice and chat, inbound and outbound, single-tenant or multi-tenant. Built for the reliability, security, and scale enterprise teams demand.
Intelligence
The brains behind every conversation — choose the latency profile and depth that fits the call.
Multiple language models with automatic fallback so calls never drop because of a single provider hiccup.
Human-sounding voices across multiple accents and personalities. Pick a voice that matches your brand.
Sub-second transcription with strong accuracy on accented English and noisy environments.
Pipeline mode for nuanced control over each turn. Realtime mode for the lowest possible latency. Pick per agent.
Per-tenant custom voices — train on a sample and ship a one-of-a-kind voice for your brand.
Yoruba, Igbo, Hausa, Nigerian Pidgin support layered on top of English-authored prompts and knowledge.
Telephony & Channels
Connect the channels your customers already use — bring your own carrier or pick one up in 30 seconds.
Bring any SIP carrier. Per-tenant DID binding, inbound routing rules, codec negotiation.
Buy a new DID in 30 seconds or port your existing number for free.
Meta-WABA integration. Per-persona templates, message delivery tracking, full thread sync.
Embed on your site. Branded, sentiment-aware, with built-in CSAT capture.
Browser-to-agent calls via a custom domain. No phone number required. Per-session token issuance.
Inbound and outbound email handling, replying with the same agent brain.
Supervisor & Handoff
Stay in control of every live call. Step in silently, coach the agent privately, or join when needed.
Silently monitor a live conversation — caller and agent both unaware. See the full transcript, hear the audio.
Coach the agent privately during a call. The caller doesn't hear you — only the AI agent does.
Join as a three-way participant. The customer hears you, the agent hears you. Used for escalations.
State-machine transfer (prepare → hold → ring → brief → bridge) preserves full conversation context.
Per-call sentiment scoring and full text-search over transcripts as calls happen.
Aggregate views on coverage, intervention rate, escalation patterns.
Knowledge
Your agent cites your data, not the open web. Multi-source ingestion with proper retrieval semantics.
Upload PDFs, DOCX, Markdown, or paste text. Crawl a website or sync a sitemap with auto-discovery.
Dense vector + sparse full-text search in parallel, fused via reciprocal rank fusion, diversified with MMR.
Pre-TTS grounding check flags responses that drift from your knowledge base — block, hedge, or log.
Nightly pipeline mines call transcripts for FAQ patterns and surfaces them for review.
CRM & Integration
Plug into the tools your team already runs. Generic categories, native connectors, custom hooks.
Two-way sync with your CRM — read and write contacts, opportunities, tasks, notes.
Book, reschedule, and cancel directly from a conversation. Supports the major providers.
Auto-create tickets with transcript, sentiment, entity tags, and a suggested next action.
Fire outbound events on every lifecycle moment — call started, ended, ticket created, lead captured.
Wire any internal API to your agent as a tool. JSON in, JSON out. Configurable timeout and storage.
Drop Expedio into the workflow tool your ops team uses today. Pre-built recipes available.
Programmatic management of everything. Per-tenant API keys, role-aware endpoints.
Outbound
Scale outbound without burning your list. AMD, pacing, and voicemail drop built in.
Upload a list, schedule a campaign, watch results stream into the dashboard.
Hybrid heuristic plus LLM on the first utterance. Pre-rendered voicemail drop when AMD triggers.
Drop a pre-recorded message when calls roll to voicemail — no agent time wasted.
Smart throttling with abandonment auto-pause. Stay compliant with calling regulations.
Human-to-human callback with AI whisper in the supervisor's ear during the call.
Analytics
Every call captured, indexed, and searchable. Sentiment, intent, entities, and full transcripts.
Full session metadata: caller ID, duration, intent, sentiment, AI-extracted contact info, structured fields.
Search every call you've ever taken. Filter by sentiment, agent, intent, vertical.
Per-call sentiment label plus emotion-aware speech generation on supported voices.
Topic clustering, weekly tenant-level patterns, talk-ratio and interruption metrics.
Build views per team, role, or campaign. Export anything to CSV for BI.
Security & Compliance
Multi-tenant by design. Audit-ready. Built for regulated industries.
Row-level isolation by tenant. Per-tenant API keys, storage, phone numbers, analytics.
Invite members by email. Roles: owner, admin, member, viewer. Per-team-member workspaces.
Every admin action recorded with old/new state, user, IP, timestamp. Auth events captured separately.
TLS 1.3 in transit, encryption at rest. Configurable retention policies for sensitive call data.
Pre-greeting audio with caller consent. Legal hold flag and DSR cascade delete.
Card-related calls go through a tokenization gate. Sensitive digits never persist in transcripts.
Agent Quality
Build agents from plain English. Test them automatically. Ship only what passes.
Describe your agent in plain English. We generate the system prompt, tools, knowledge scaffolding, and tests in one shot.
Pre-built templates for the most common verticals — restaurant, dental, real estate, fintech, remittance, hospital, e-commerce.
Synthetic caller drives test scenarios against a draft persona. LLM-as-judge scores each run.
Only ship agents that pass your pass-rate threshold. Defaults to 80% configurable per tenant.
Agents remember returning callers — name, preferences, prior context.
Run prompt and voice variants in parallel with deterministic phone-hash allocation. Auto-stop on significance.
Weekly failure-mode clustering, auto-generated improvement proposals, validated via simulation before promotion.
Build your first agent free for 14 days. No credit card. Or book a guided demo with our team.