Questions, answered.

Sales, Support, Appointment, Onboarding, Reception — or describe anything custom in plain English (KYC verifier, loan officer, hospital triage, etc.) and our persona builder generates the prompt, tools, knowledge scaffolding, and test scenarios in one shot.

Yes — and you can build a single agent and deploy it to both. Same brain, same knowledge base, same memory, deployed across phone, WhatsApp Business, and your website widget.

Most teams are live in under 5 minutes. You connect your SIP trunk or bring a WhatsApp number, describe your agent in plain English, and start receiving calls and messages. No waiting for provisioning, no engineering sprint.

No. Our no-code persona builder lets you describe what the agent should do in plain English, and generates everything — prompts, tools, knowledge base scaffolding, test scenarios. Technical teams can still customize via the REST API and custom functions if they want to.

AI Voice agents deploy to phone (inbound + outbound on any SIP carrier) and web calls in the browser. AI Chat agents deploy to web widgets, WhatsApp Business, and in-app messengers. Email is on our Q3 roadmap.

You can — but you don't have to. Expedio provisions local Nigerian +234 phone numbers directly in the dashboard for SIP calls. Buy a new one in 30 seconds, or port your existing one for free. You can also bring your own SIP trunk from any carrier that supports SIP trunking.

Yes. Local Nigerian +234 DIDs are available out of the box for SIP calls. Pick one in the dashboard during setup. Per-tenant DID isolation means each of your agents gets its own dedicated number.

English is fully supported today. Multilingual support for Yoruba, Igbo, Hausa, and Nigerian Pidgin is on our Q3 roadmap. Voice cloning for tenant-specific voices is also coming in Q3.

You build one agent — one persona, one knowledge base, one set of tools — and connect it to whichever channels you want. The agent's brain stays consistent; we adapt the surface (voice synthesis for phone, plain text for chat) to each channel.

Yes. Listen silently to any live call, whisper privately to the AI agent without the caller hearing, or barge in for three-way escalation — all from one dashboard. Supervisors see every live conversation in real time.

Only if you configure consent capture (which we offer for regulated industries). Otherwise, Listen mode is silent and invisible to both caller and agent. Whisper is also private to the agent. Barge-in is the only mode where the caller hears the supervisor.

Yes. We have native two-way connectors for the major CRMs that read and write contacts, opportunities, tasks, and notes. For anything else, custom functions let your agent call any internal API as a tool — JSON in, JSON out.

Yes. Native calendar integration lets your agent check availability and book, reschedule, or cancel appointments directly from a conversation. Confirmations and reminders go out automatically.

Every call automatically creates a structured ticket with the full transcript, AI-classified intent, sentiment, entity tags, and a recommended next action. Tickets can flow into your existing ticketing system or stay in the Expedio dashboard.

Yes. REST API for building, managing, and observing everything programmatically. Per-tenant API keys, role-aware endpoints, and outbound webhooks for every lifecycle event (call started, ticket created, lead captured, and more).

Upload PDFs, paste FAQs, or crawl your website. Our hybrid search (dense vectors + sparse full-text + reciprocal rank fusion) grounds your agent in your data so it cites your sources, not the open web.

We have a hallucination guardrail (currently in beta) that does a pre-TTS grounding check on agent responses against your knowledge base — flagging answers that drift and either blocking, hedging, or logging them. You configure the policy.

All data is encrypted at rest and in transit (TLS 1.3). We use enterprise-grade cloud infrastructure with multi-zone redundancy and 99.9% uptime SLA. Per-tenant isolation means your data is logically separated from every other customer.

Recordings, transcripts, and AI extractions are stored with configurable retention (default 90 days). You set the policy. After account deletion, all data is purged within 30 days.

We provide the building blocks you need — audit logs on every admin action, consent capture pre-greeting, configurable retention, RBAC, encrypted storage, and PCI tokenization mode for card-related calls. Specific compliance certifications are on our roadmap.

Yes — Expedio is fully multi-tenant. Each tenant gets isolated agents, knowledge bases, phone numbers, API keys, storage, and analytics. Ideal for BPOs, agencies, and platforms reselling AI agent capabilities.

Yes. Our outbound batch dialler handles CSV imports, scheduled campaigns, answering-machine detection (AMD), voicemail drop, pacing dispatcher, and abandonment auto-pause. Scale outbound without burning your list.

Yes. All calls (inbound and outbound) are recorded and stored with configurable retention. Transcripts and AI extractions are stored alongside the recording. Recordings are searchable by intent, sentiment, agent, or vertical.

Expedio uses state-of-the-art language and speech models optimised for real-time voice conversations. The specific models are selected and tuned for accuracy and latency. We handle the AI stack — multi-model with automatic fallback — so you don't have to.

Yes. Real-time interruption handling means callers can interrupt the agent mid-sentence and the agent will stop, listen, and respond appropriately — like a real conversation, not a one-way IVR.

You choose a plan and continue. If you don't upgrade, your account pauses — your data is kept for 30 days so you can resume at any time.

Yes. There's no long-term contract on standard plans. Pause or cancel from the dashboard. Enterprise contracts can be custom-negotiated.

Email support@expediotechnologies.com or use the in-dashboard chat. Enterprise customers get a dedicated support channel and SLA.