Remittance & Money Transfer

Status, KYC, and fraud escalation — handled by AI.

Customers check transfer status, verify identity, and escalate suspected fraud. Consent capture is built in; the full audit trail is retained for compliance review. Built for the compliance-heavy realities of money movement.

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Outcomes

What teams in Remittance & Money Transfer are seeing

55%

Support ticket reduction

100%

Consent capture rate

Full

Audit trail retained

24/7

Status inquiries handled

Real Scenarios

What your AI agents actually do

Transfer status lookup

Sender or recipient checks where a transfer is. Agent looks up in your remittance system, reads back status.

KYC verification

New customer or flagged transaction needs ID verification. Agent walks through the process and captures evidence.

Suspected fraud escalation

If signals suggest fraud, agent captures consent and hands off to a compliance officer with the full transcript.

Recipient pickup notifications

Outbound call to the recipient when their transfer is ready for pickup at the agent location.

Why Expedio

Built for remittance & money transfer

Consent capture pre-greeting for every regulated call

Audit logs on every interaction, retained per regulator's policy

Fraud escalation with full transcript and customer identifiers

Multi-channel — voice for older customers, WhatsApp for younger

Build your Remittance & Money Transfer agent today.

Free 14-day trial. No credit card. Connect a SIP trunk or WhatsApp number and ship.

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