BPO & Outsourcing

Multi-tenant AI agents for every client you manage.

Full multi-tenancy means each client gets their own isolated AI agent with custom persona, knowledge base, and analytics. Manage all clients from one platform. Consolidated billing, dedicated tenant reporting.

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Outcomes

What teams in BPO & Outsourcing are seeing

60%

Tier-1 deflection rate

100%

Per-tenant isolation

1 platform

All clients

Custom

Persona per client

Real Scenarios

What your AI agents actually do

Per-client persona isolation

Each client has their own agent, voice, prompt, and knowledge base. Calls route to the right tenant by inbound DID.

Tier-1 deflection

AI handles password resets, status checks, and FAQ for every client. Your agents only see the escalations.

Overflow handling

When client A's queue spikes, AI catches the overflow without ever touching client B.

Per-client analytics

Each tenant gets a dashboard, CDR, exports. Your team gets the consolidated rollup.

Why Expedio

Built for bpo & outsourcing

Row-level multi-tenancy — no shared knowledge across tenants

Per-tenant API keys, phone numbers, MinIO storage buckets

Custom personas, voices, system prompts per tenant

Consolidated billing and usage analytics for ops

Build your BPO & Outsourcing agent today.

Free 14-day trial. No credit card. Connect a SIP trunk or WhatsApp number and ship.

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