E-Commerce

Order status, returns, and post-purchase support — automated.

Customers ask about their order via WhatsApp, web chat, or phone. The agent checks status, processes returns, escalates complex cases. Send proactive delivery-ETA notifications. One agent, every channel.

Support agentOnboarding agent

Build a E-Commerce agent Try a live agent →

Outcomes

What teams in E-Commerce are seeing

3×

Resolution rate vs. live chat

55%

Ticket-deflection rate

24/7

Multi-channel coverage

Direct from delivery flow

Real Scenarios

What your AI agents actually do

Order tracking

Customer asks where their order is. Agent looks up status in your order system, reads the ETA, offers WhatsApp notifications.

Returns & exchanges

Customer wants to return an item. Agent captures the reason, creates an RMA, sends the return label.

Proactive delivery alerts

Outbound agent calls or messages customers when their order is 10 minutes from delivery.

Onboarding for new buyers

First-time customers get an onboarding chat that walks them through their account, app, and product setup.

Why Expedio

Built for e-commerce

Multi-channel — web widget + WhatsApp + voice from one agent

Order lookup via your CRM, OMS, or custom function tool

Returns flow with auto-RMA and prepaid label generation

Proactive outbound for delivery ETAs and order-ready alerts

Build your E-Commerce agent today.

Free 14-day trial. No credit card. Connect a SIP trunk or WhatsApp number and ship.

Start 14-day free trial Talk to sales