ExpedioLast updated: May 2026
This page lists the third-party sub-processors engaged by Expedio Technologies to deliver its services, published in accordance with NDPR / NDPA data-subject-rights obligations. For each sub-processor, we identify the category of personal data shared and, where available, a link to their Data Processing Agreement (DPA).
LLM (Language Model Inference)
| Provider | Category | Data Categories Shared | DPA |
|---|
| OpenAI | LLM | Call transcripts, caller messages, agent instructions, contact metadata passed in prompts | — |
| Anthropic | LLM | Call transcripts, caller messages, agent instructions, contact metadata passed in prompts | — |
| Google (Gemini) | LLM | Call transcripts, caller messages, agent instructions, contact metadata passed in prompts | — |
Speech-to-Text
| Provider | Category | Data Categories Shared | DPA |
|---|
| Deepgram | STT | Raw voice audio from caller and agent legs | — |
| Microsoft Azure Speech | STT | Raw voice audio from caller and agent legs | — |
Text-to-Speech
| Provider | Category | Data Categories Shared | DPA |
|---|
| ElevenLabs | TTS | Agent response text; optionally caller voice samples for voice-clone features | — |
| Cartesia | TTS | Agent response text | — |
| Microsoft Azure Speech | TTS | Agent response text | — |
Voice Infrastructure
| Provider | Category | Data Categories Shared | DPA |
|---|
| LiveKit Cloud | Voice infrastructure | SDP/ICE metadata; optionally forwarded media tracks for cloud-hosted rooms | — |
| Self-hosted LiveKit (lon1) | Voice infrastructure | All RTC media and signalling within Expedio-controlled infrastructure; no data leaves Expedio's servers | — |
SIP Carrier
| Provider | Category | Data Categories Shared | DPA |
|---|
| DialMobile | SIP carrier / PSTN | Caller ANI/DNIS, call metadata; audio in transit over SIP trunk | — |
Messaging
| Provider | Category | Data Categories Shared | DPA |
|---|
| Meta (WhatsApp Business Cloud API) | Messaging | Sender phone number, message text, media attachments sent/received over the WhatsApp channel | DPA ↗ |
Tokenization and Payment Processing
| Provider | Category | Data Categories Shared | DPA |
|---|
| Stripe | Tokenization / payment | Payment card data (tokenized — no PAN retained by Expedio); billing contact name and email | DPA ↗ |
| Paystack | Tokenization / payment (NG-domestic) | Payment card data (tokenized); billing contact name and email | — |
Customer Support
| Provider | Category | Data Categories Shared | DPA |
|---|
| Chatwoot (self-hosted by Expedio, lon1) | Customer support | Caller/contact name, phone, email, conversation transcripts routed to the support inbox | — |
CRM (per-tenant choice)
| Provider | Category | Data Categories Shared | DPA |
|---|
| Twenty (self-hosted by Expedio, lon1) | CRM | Contact name, phone, email, call summary, deal-stage data where tenant enables CRM sync | — |
| Odoo (self-hosted by Expedio, lon1) | CRM / ERP | Contact name, phone, email, call summary, HR/workforce data where tenant enables workforce module | — |
Cloud Infrastructure
| Provider | Category | Data Categories Shared | DPA |
|---|
| DigitalOcean | Cloud infrastructure (DOKS, Postgres, object storage, droplets — lon1) | All data stored or processed by Expedio; DigitalOcean provides compute, storage, and networking only | DPA ↗ |
Email Transport
| Provider | Category | Data Categories Shared | DPA |
|---|
| Resend | Transactional email | Recipient email address, email content (welcome, trial-expiry, notification emails) | — |
Data Residency
All Expedio-controlled infrastructure — including our application servers, managed databases, object storage, and self-hosted services — runs exclusively in DigitalOcean lon1 (London, United Kingdom). Third-party API calls (AI inference, speech processing, messaging) are governed by each provider's DPA as linked above.